Terms of service

COMPANY INFORMATION

Klosterfrknerne ApS

Hospitalsgade 6

DK-8700 Horsens


T.: +45 75 62 05 55

E: info@klosterfrk.dk

Cvr.: 37 83 23 83



ORDER

At klosterfrk.dk you can only order goods that are shown on the website. If you have inquiries about items that are not on the page, you are always welcome to contact us Tel 7662 0555. 


As we also have a physical store, we reserve the right that an item may be sold out, despite the fact that it may be visible on the site, but unfortunately may have been sold in the store at almost the same time. 


If an item is sold out, no contact will be made with the customer during sale periods, but a partial order will be sent and the charge adjusted to this.


All prices are incl. 25% VAT and other taxes and in Danish kroner. The prices are daily prices, which are continuously updated, and are valid within Denmark's borders.


Reservations are made for misprints and out-of-stock items, as described above. 

When you shop at klosterfrk.dk, all agreements are concluded in Danish.

If you wish to receive a copy of your order confirmation, please send an email to info@klosterfrk.dk, or log in and find it via the menu item "About Us->Your Account", where you can also make a payment of the order itself, by pressing "Pay now" inside the order.


HOW TO SHOP WITH US

To make a purchase on klosterfrk.dk, you must go through 5 steps.


  1. Find the item(s) you want and put them in the shopping basket, then go to checkout.
  2. enter your personal information
  3. Select shipping/payment method
  4. Accept our terms of business
  5. Check that all information is correct and approve the purchase


PAYMENT

At klosterfrk.dk, a fee is charged when paying with:


The acquirer is Clearhaus (Mobilepay) Nets A/S. The amount is only withdrawn from your card when the goods are sent from klosterfrk.dk. An amount greater than what you have approved at the time of purchase can never be deducted.


A fee of NOK 25 is charged for bank transfers. Bank transfer is not covered by the objection scheme.



CANCELLATION OF ORDERS PRIOR TO DELIVERY


If you have chosen an item that we have specifically ordered for you, for which you wish to cancel your order and have paid a deposit, we reserve the right to retain all or part of the deposit paid. Deposits are typically 50% of the item's price, depending on which model you have ordered. If we manage to cancel your order, you will of course get your full deposit back, or if we judge that the item can be sold without causing us a loss.


ASK

The shipping cost is determined according to the weight of the package and the recipient in Denmark (Sweden and Norway are agreed separately):


Price per package is as follows: 



For delivery to other addresses and in other quantities, contact us for more information. 


All amounts are for freight alone - if customs duties and other fees are imposed in connection with export from Denmark, the cost will increase accordingly.


However, shipping is free for orders over DKK 499 incl. moms.


DELIVERY

The delivery time is 1-3 working days, subject to the fact that the item is sold out or is only produced afterwards by our suppliers. We deliver to Denmark, but not the Faroe Islands and Greenland.

For delivery to Sweden, Norway, the Faroe Islands, Greenland and other countries outside Denmark, please contact customer service@klosterfrk.dk.

We primarily use pakkelabels.dk, GLS and Postnord


RIGHT OF WITHDRAWAL

You have a 14-day right of cancellation when you shop with us. The cancellation period expires 14 days after the day you:

  1. have received your item
  2. takes physical possession of the last item in the case of an agreement for several different items ordered in one order and delivered individually
  3. gets physical possession of the last lot, or the last part, in the case of an agreement for the delivery of a product consisting of several lots or parts

You must notify us within 14 days of receipt that you wish to cancel your purchase. The notice must be given by e-mail, tel. or similar. In your message, you must make us clearly aware that you wish to exercise your right of withdrawal. You can also choose to use our standard cancellation form and send with return. You will find the standard withdrawal form here.


You can not regret by simply refusing to receive the item without at the same time giving us clear notice of this. The right of withdrawal cannot be used for goods that have been manufactured to your specifications or have been given clear personal touches, in accordance with Consumer Agreements Act §18, subsection 2, No. 3.


If you simply want to exchange the item for a different color or size, you must return the item and create a new order via the webshop. When we receive the return item, the money is transferred to your account. This helps to reduce the risk of the desired size/colour not being sold out in the meantime.


Your order must be returned to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You yourself bear the direct costs in connection with returning the item. You bear the risk for the goods from the delivery of the goods, and upon return you are responsible for the goods being properly packed.


Note: We cannot accept returns sent to a parcel box. 


The item must be sent with original receipt to:


Kloster Frøknerne Aps

Hospitalsgade 6

8700 Horsens

MRK: Return

 


THE CONDITION OF THE GOODS IF YOU REGRET


You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. It must not appear to have been used, for example smell of perfume or have make-up marks. Tags/price tags must not be removed from the item. In other words – you can try the product in the same way as if you tried it in a physical store.


If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.


In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.



REFUND OF THE PURCHASE AMOUNT


If you regret your purchase, you will of course get the amount you paid us back. In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.


If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs corresponding to the delivery costs you paid when ordering on our website, without undue delay and in any case no later than 14 days from the date on which we received notification of your decision to cancel this agreement. We carry out such a refund by transfer to your bank account or with the same means of payment that you used for the original transaction.


We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then. 


It is not a requirement, but the expedition is promoted if adequate information accompanies the package - Attach a copy of the order confirmation, registration number and account number for the bank account to which reimbursement can be made, copy of any prior correspondence etc.


Note! we do not receive packages sent by cash on delivery.


RIGHT OF COMPLAINT / DEFECT RULES

The Sales Act's defect rules apply to goods purchases. When you shop at klosterfrk.dk, you of course have 24 months right of complaint. This means that you can either get the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation. This is, of course, conditional on the complaint being justified and that the defect did not arise as a result of incorrect use of the product or other damage-causing behaviour.

Complaints must be made within a reasonable time after you have discovered the defect in the product. If a complaint is made within two months of the defect being discovered, the complaint will always be timely.

We will refund reasonable shipping costs that you may incur in connection with returning the item when the complaint is justified.





When you want to advertise a product, it must be sent to our address:


Kloster Frøknerne ApS

Hospitalsgade 6

8700 Horsens


When returning the item, please indicate the following


  • Description of the error
  • Date of purchase and order

Note! We do not receive packages sent by cash on delivery or similar. The Purchase Act's defect rules may apply.



APPEAL INSTITUTE

At Kloster Frøknerne ApS, we collect happy customers, but should you unexpectedly have a complaint that we cannot resolve amicably, we refer you to: 


The Consumer Complaints Board

Competition and Consumer Authority

Carl Jacobsen vej 35

2500 Valby


Tel. 70 13 13 30 - at 9-12, Thursday also 15-19


www.forbrug.dk.


Or you can use the EU's Online Dispute Resolution solution: http://ec.europa.eu/consumers/odr/




PERSONAL DATA POLICY and 

COOKIES


Using cookies is a term for the fact that a user's behavior on a network is registered with the user himself (on the user's hard drive). In this way, the user can be recognized, e.g. on a website, on the next visit.


No personally identifiable information is stored in a cookie, but rather information about the user's behavior on a website, e.g. username for logging into a website. A cookie is stored on the user's hard drive together with cached files. A cookie is thus a text file that is sent to your browser from a web server and stored on your computer's hard drive. You can set your browser to inform you when you receive a cookie, or you can turn cookies off completely. The only thing these cookies are used for is to recognize your computer.


Technically, cookies can be divided into two types. One type is called "session cookies" – they keep track of what you have put in your shopping cart while you navigate around the online store. "Session cookies" are not stored on your computer, but disappear when you close the browser. The second type of cookie is called a "permanent cookie", and it is stored as a text file on your computer for approx. one month. A "permanent cookie" helps our server recognize your computer the next time you log in to our website.


At www.Klosterfrk.dk, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you. You can delete cookies from your computer at any time: In Internet Explorer, cookies are deleted under the menu "Functions" -> "Internet settings" -> "General" -> "Browser data/Delete cookies".


Log statistics is used on klosterfrk.dk and means that a statistics system collects information that can give a statistical picture of how many visitors a website has had, where they come from and where on the website they leave, etc.

At klosterfrk.dk, log statistics are used with the aim of optimizing the website and its functionality.


Your personal information

In order for you to enter into an online agreement with www.Klosterfrk.dk, you must register with the following personal information:


  • Name
  • Address
  • phone number
  • Email address

We register your personal data with the aim of being able to deliver the goods to you.


The personal information is registered with Kloster Frøknerne ApS and stored for five years, after which the information is deleted.


When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why. We refer to the rules put forward in accordance with the data verification regulation.


The director and web administrator of Kloster Frøknerne ApS have access to the information registered about you.


The data controller at klosterfrk.dk is Adm. Director Merethe Hviid.


We do not store customer information encrypted.


We do not transmit customer information encrypted.


Information submitted to klosterfrk.dk is in no way passed on or sold on to third parties, and we do not register any personally sensitive information.

As registered with Kloster Frøknerne ApS, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be directed to Kloster Frøknerne ApS via e-mail kundeservice@klosterfrk.dk.